Privacy policy

Last updated: 2025. June 10

FEN sport nutrition Manages this shop and site, including all related information, content, functions, tools, products and services to provide you with carefully maintained shopping experience (hereinafter referred to as "services").FEN sport nutrition works with Shopify, which allows us to provide you with services. This Privacy Policy describes how we collect, use and disclose your personal data when you are visiting, using, making a purchase or other operation using or otherwise contacting us. If there are conditions for the provision of our services and contradictions of this Privacy Policy, this Privacy Policy shall apply to the collection, processing and disclosure of your personal data.

Read this Privacy Policy carefully. By using and receiving access to any services, you confirm that you have read this Privacy Policy and understand how your information is collected, used and disclosed as described in this Privacy Policy.

Personal data we collect or process

When using the term "personal data", we mean information that allows you to determine the identity of you or another or may be reasonably linked to you or another person. Personal data does not include anonymously collected information or information that has been anonymous in such a way that your identity can be identified or reasonably linking information to you. Depending on how you use the services where you live and as much as you can or require applicable laws, we can collect or process these categories of personal data, including these personal data:

• Contact information Including your name, address, billing address, delivery address, phone number and email. email address.
• Financial information Including credit cards, debit cards and financial account numbers, payment card information, financial account information, operation information, payment method, payment approval and other payment information.
• Account information including your username, password, security issues, attitudes and settings.
• Operation information Including the goods you review, put in a cart, add it to the wish list, or buy, return, change or cancel, and your previous operations.
• Communication with us Including the information you provide when communicating with us, such as sending a request to the customer service team.
• Device information Including information about your device, browser or network connection, your IP address and other unique identifiers.
• Use information Including information about your interaction with services, including how and when you interact with or browse them.

Sources of personal data

We can collect personal data from the following sources:

• Straight from you including cases when you create an account, visit or use services, communicate with us or otherwise provide us with your personal data;
• Automatically through services including from your device when using our products or services or visiting our websites and using cookies and similar technologies;
• From our service providers including cases where such suppliers are used to use certain technologies and when they collect or process your personal data on our behalf;
• From our partners or other third countries.

How do we use your personal data

Depending on how you communicate with us or which services you use, we can use personal data for the following purposes:

• To provide, personalize and improve services. We use your personal data to provide you with services, including execution of our contract with you, execution of your payments, orders, memorization of your preferences and your goods you are interested in, sending your account related messages, performance of purchases, repayments, changes or other operations, creation, management and other management, shipping and Experience creation, such as providing recommendations for products related to your purchases. This may include the use of your personal data to better personalize and improve services.
• Marketing and advertising. We use your personal data for marketing and advertising purposes, such as sending marketing, advertising and promotional messages by email. by email, text messages or by mail, and showing you online products or services advertising at services or other websites, including advertising based on previously purchased goods and other activities and other activities.
• Security and Fraud Prevention. We use your personal data to authenticate your account, to ensure safe payment and shopping experience, to possibly unfair, illegal, unsafe or malicious activities to detect, research or respond to such activities, to ensure the security of society and your services. If you decide to use the services and register your account, you will take responsibility for your account data security. We strongly recommend that you not share your username, password or other access data with other persons.
• Communication with you. We use your personal data to provide customer service, respond to your inquiries, provide effective services and maintain a business relationship with you.
• Legal reasons. We use your personal data to comply with existing laws or respond to applicable legal proceedings, including requests from law enforcement or government agencies, to be heard or involved in civil claims, potential or actual litigation or other hostile legal proceedings, as well as

How do we reveal your personal data

In certain circumstances, we may disclose your personal data to third parties for legitimate purposes and in accordance with this Privacy Policy. Such circumstances may occur:

• With Shopify, suppliers and other third parties that provide services on our behalf (eg IT management, payment execution, data analysis, customer service, cloud storage, ordering and sending activities).
• With business and marketing partners to provide you with marketing services and advertise. For example, we use Shopify to support personalized advertising in third -party services, taking into account your online activities with various merchants and various sites. Our business and marketing partners will use your information in accordance with their privacy messages. Depending on your place of residence, you may have the right to provide us with no information about you to show you targeted advertisements and marketing messages based on your online activities with various traders and various sites. You can exercise your right to give up such information here
• When you indicate, ask or otherwise agree to disclose certain information to third parties, for example, to send you products or by using social network controls or login integrations.
• With our branches or otherwise within our group of companies.
• In the case of business transactions such as merger or bankruptcy, to comply with all valid legal obligations (including in order to respond to court, search warrants and similar requirements), fulfill all valid service conditions or politicians and protect or defend services, our rights and our users or others.

A connection with the Shopify

Services are provided on the SHOPIFY platform that collect and process personal data on your access to services and use it to provide and improve your services. The information you provide to the services will be transmitted and shared with Shopify, as well as with third countries that may be located in the countries other than your place of residence to provide and improve your services. In addition, we use certain Shopify features that include data and information obtained by interacting with our shop, other merchants and Shopify. Shopify can use personal data collected about your interaction with our store, other traders and Shopify to provide these improved features. In these circumstances, Shopify is responsible for the processing of your personal data, including the reply to your requests to exercise your rights related to the use of your personal data for these purposes. To learn more about how Shopify uses your personal data and what rights you may have, get to know Shopify Consumer Privacy Policy ; Depending on where you live, you can exercise certain rights related to your personal data here Shopify Privacy Portal Link.

Third -party websites and references

Services can provide links to third -party controlled sites or other online platforms. Using links to sites that we are unrelated or unmanaged, you should review their privacy and security policy and other conditions. We are not guaranteed or responsible for the privacy or security of such sites, including the accuracy, completeness or reliability of the information contained therein. The information you provide in public or semi -public places, including information sharing on third -party social networking platforms, may also be seen to other users of services and / or relevant third -party platforms without limiting our use or third parties. We do not specify such references by themselves and do not assume that we agree with the content of such platforms or their owners or managers, unless it is specified in the services.

Children's data

Services are not intended for children and we do not deliberately collect any personal data on children who have not received adulthood in your jurisdiction. If you are a child who has provided us with your personal data, one parent or guardian, you can contact us using the contact information below and ask them to delete it. On the date of the entry into force of this Privacy Policy, we do not have the actual knowledge that "we share" or "sell" (as these concepts are defined in applicable laws) persons under the age of 16.

The security and storage of your data

Note that there are no perfect or insurmountable security measures, so we cannot guarantee "perfect security". In addition, any information sent to us can become unsafe at the time of transmission. We recommend that you do not use unsafe channels to convey to us not published or confidential information.

Your personal data storage period depends on a variety of factors, such as we need information to process your account, provide you with services, comply with legal obligations, resolve disputes or other contracts and politicians.

Your rights and choices

Depending on your place of residence, you may have some or all of the rights listed below related to your personal data. However, these rights are not absolute and can only apply under certain circumstances, and in some cases we may reject your request if the law allows it.

• The right to access the data / know. You may have the right to request access to your personal data we store.
• The right to delete. You may have the right to request that you delete your personal data we store.
• The right to correction. You may have the right to request to correct your personal data we store inaccuracies.
• Right to data transfer Under certain circumstances and with certain exceptions, you may be entitled to a copy of your personal data we have and request that you transfer it to the third party.
• The right to abandon the purpose of sales or sharing for targeted advertising purposes. Depending on your place of residence, you may have the right to disagree that your personal data are "sold" or "shared", or to disagree that your personal data are processed for purposes that are considered "targeted advertising" as defined in the applicable privacy laws. You can exercise your right to give up such information here; Note that if you visit our site by turning on the global privacy control, depending on your location, we will automatically keep that the refusal is valid for the device and the browser you use when visiting the site. If you manage to connect the signal to the SHOPIFY account, we will apply the refusal to your account as well. You can visit https://globalivacycontrol.org/ to learn more about global privacy control. With the exception of global privacy control, we do not recognize other "not to follow" signals that can be sent from your browser or device.
• Management of Communication Regulations. We can send you promotional email. and you can give up their receipt at any time using our email. The letters provide the subscription with the option. If you refuse, we can still send you non -recreational email. emails such as your account or orders.

You can use any of these rights where the services are specified, or by contacting us the contact information below. To learn more about how Shopify uses your personal data and all your rights, including those related to Shopify data, you can visit https://privacy.shopify.com/en.

We will not discriminate you for taking advantage of any of these rights. We may need to verify your identity before your inquiries are executed as permitted or required by applicable law. Under current law, you can appoint an authorized representative who will apply for your rights on your behalf. Before accepting such a representative's request, we will require the representative to provide proof that you have authorized him to act on your behalf and we may ask you to confirm your identity directly to us. We will respond to your request in a timely manner as required by applicable law.

Complaints

If you have complaints about how we process your personal data, contact us below for contact information. Depending on your place of residence, you may have the right to appeal our decision by contacting us with contact information below or lodging a complaint to your local data protection authority. If you belong to the EEA you can find a list of responsible data protection supervisors here.

International transfers

Note that we can transfer, store and process your personal data outside your country of residence.

If we pass on your personal data from the European Economic Area or the United Kingdom, we will follow recognized transmission mechanisms such as the standard treaties of the European Commission, or by any other equivalent agreements concluded by the relevant UK competent authority unless the data are transferred to the country.

Changes in this Privacy Policy

This Privacy Policy can be updated from time to time, including to reflect changes in our practices or for other reasons for activities, legal or regulation. On this site, we will publish the updated Privacy Policy, update the date "last updated" and submit a notice as required under applicable law.

Contact information

If you have any questions about our privacy practices or this Privacy Policy or would like to exercise any of the rights available to you, please call us by email. by email addressinfo@fen.Lt or contact us addressesavanoriu pr. 220, Kaunas, 50196, in accordance with the laws of current data protection, we are your personal data controller.